Frequently asked questions
What is the return policy?
What is your return policy?
We offer a 30-Day Money-Back Guarantee. If your boots arrive defective, damaged, not as described, or in the wrong size/color/model due to our mistake, you’re eligible for a refund or replacement.
How do I start a claim?
Simply send us photos or videos of the issue within 30 days of delivery, and our team will take care of the rest.
When will I get my order?
Processing Time
Orders ship in 1–3 business days with tracking sent by email/SMS.
Shipping Time
Delivery takes 6–12 business days worldwide (may vary by country/customs).
Shipping Cost
Free worldwide shipping on all orders.
Are they high quality?
Yes — all products at ANSKicks are made with top-tier quality, guaranteed. It’s something you never have to worry about.
Can I exchange my order?
Yes — we offer a 14-day exchange period. Just send us an email and we’ll help you get the exchange started!
How do I track my order?
Once you receive your tracking number, simply enter it on 17Track.net to see your shipment updates.